India Emporium makes sure that all its customers receive products with the best possible quality. That’s why we aim at customer satisfaction rather than sales alone. And we work non-stop (and put in everything we can) to improve the shopping experience of our customers.
However, in case of an unexpected situation where you are not satisfied with the product, we try to resolve the issue through a mutually agreed resolution. In case the product received fails to adhere to the standards, don’t worry – we have got your back.
With our easy return policy, we allow you to return damaged or defected products. We have an easy-to-fill form, which needs to be submitted online within 24 hours of the product delivery. However, please note the product should reach us within 7 days of filling the 'return-request form'.
Products with Visible Damage or Manufacturing Defect
In case you have received a product that seems either damaged or is different from what you ordered, we would appreciate if you could email us or contact our customer support cell within 24 hours of receiving the product. Please save all the packing materials along with the product. Just get in touch with us and we will guide you through the process.
- We will be shipping a replacement product without you paying any extra charges.
- In case the ordered product is out of stock, we will allow you to opt for another product. Our help desk will maintain the communication with you till you are satisfied with the product.
- In case you do not feel like buying an alternative, we will refund the entire amount without any deduction.
Other Prominent Issues You May Face
We would like to notify that the products descriptions that we mention are approximate values. This includes weight, color, embroidery details and dimensions. Even though, mostly, they are accurate, there may be cases where the descriptions have slight deviations. In case of deviation in product description, we are not responsible. We would appreciate if our customers understand the same before demanding return or refund for the product.
Regarding Hues & Designing
While we make best attempts to design and portray products precisely, there are chances that the customer may receive a product with minor variations in color as displayed over site. The color difference can be justified owing to the fabric dyes, weather while dying and differences in the screen resolution of monitors. Hence, a customer must be ready to expect a minor variation in color from what was seen on the computer screen. Below are the instances of the differences that the customer might experience.
- For bright hues like red, maroon and orange the tendency to reflect a different shade is high.
- Colors from same family - green, aqua blue shades & off white, white and beige colors may seem overlapping.
- Stiff fabrics like raw silk, khadi, brocade, tussar silk and south cotton display a similar textured effect where one can observe the direction of weaved threads. Please note that this is a prominent characteristic of these fabrics and is not a defect.
- Pieces with hand printing and embroidery are certain to have minor differences. Even though the artisans ensure maximum efforts to avoid the difference, the variation could still exist.
Patterns of Beads and Sequences
Please note that all the glittery embellishments like softy, beads, sequins and swarovski have the tendency to fall off frequently even when handled with maximum care. While transiting the product via courier or during custom checking, the pattern of embellishments might get disturbed. There are also chances for the embellishments to fall off after wearing them once. In both cases, we request the customers not to demand a return or refund.
It takes us 3 to 5 working days to credit the amount to the customer's credit card account. The corresponding party i.e. the bank where the customer holds account will take about 2 business days for transiting the amount, starting from the date we processed the credits. The details can be seen in the subsequent card statement.
Essential Do’s & Don’ts for the Return Policy
- Do email us regarding the returns at support (at) indiaemporium (dot) com
- Contact our customer care team within 24 hours from the receipt of product.
- Do not courier the product without consulting or notifying our team.
- Be as specific as possible regarding the product issues.
- In case of agreed return, kindly send the product via registered airmail or courier.
- Please send the product within 7 days from the confirmation received by our team.
- Declare the product as “defected” or “for return”.
- Do not expect replacement or refund, until the defected product is properly analysed.