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Parimatch support service

Parimatch office in India provides 24/7 assistance to customers in dealing with a variety of issues. Help with registration, deposits and withdrawals, as well as other situations can be obtained through live chat, by phone or email. Players contact the Parimatch support team with questions concerning access to the service, incorrectly calculated coupons or inability to withdraw funds from the game account. Round-the-clock support is available for the legal Parimatch bookmaker's office, as well as for the offshore version.

Ways of contacting support service of Parimatch

Ways of communication with the legal bookmaker's office are indicated on the official website in the tab "Support service".

You can contact the support team in one of the following ways:

  • by hotline;
  • Via one of the messengers;
  • By e-mail.

Players can also use the LIVE chat. Communication with the support team of an offshore bookmaker takes place by the same methods, but the international Parimatch also provides a feedback form.

Parimatch hotline

A call to the hotline is the fastest way to get advice. The line is multi-channel, the operators answer quickly. This method of communication is only suitable for general questions, technical problems and financial claims on the hotline to discuss senseless, the operator recommends to contact via e-mail.

Calls to Parimatch hotline from operators' numbers are free of charge. From the numbers of operators of other countries - according to current tariffs. Calls to the hotline of the international bookmaker are also free for every country.

Support by e-mail

Contacting support by e-mail will help to solve the following problems:

  • an incorrectly calculated coupon;
  • difficulties in accessing a gaming account;
  • account blocking or personal limitations;
  • application for voluntary removal from the game or setting restrictions;
  • problems with deposits or payments;
  • account credential recovery;
  • hacking/loss of access to the profile.

The player has to indicate in the letter the number of the game account, e-mail address the game account is tied to, cell phone number, the essence of the request, alternative contacts (Skype, messengers).

The application is considered up to three working days. Also, support staff ask questions: the type of recent financial transactions, what bets the player has made recently, what withdrawal method was used.

Employees of the bookmaker's office do not ask to tell the password from the account.